Car Rental Rules Abroad

By Kent St John

Just as it takes some effort to find the best overseas airfare, finding the best car rate takes some research. Once I have decided when and where I will rent a car, I call the major companies’ 800 numbers to get a general idea of price, availability, and models of cars offered and mileage. The web site www.allcarrentalsworldwide.com is a good place to comparison shop online.

Discounts: The number one rule for finding a discount rate is to ask. Car rental companies offer a wide variety of discounts: premium clubs, loyalty or frequent flyer programs, deals in conjunction with credit card companies, as well as corporate, government, teaching, and work-related rentals often bring a lower rate.

Once you have an idea of prices and discounts, call the local offices of national companies: many franchisees will offer something special. Small local companies sometimes offer a lower rate, but there may be some trade-offs. Ask about emergency service and insurance.

Policies and Requirements: Find out if there is a fee for additional drivers. A non-listed driver can void the contract with the company and affect your insurance coverage. If you are not returning the car to the same location where you picked it up, ask about the drop-off charge. It can be quite considerable.

Outside the U.S.: Every country has its own car rental rules. First, ask if an international driver’s license is required or check the web site of the American Automobile Association, www.aaa.com. Your rental contract may not be in English unless you request it when making your reservation. Your personal insurance or credit card coverage may not be valid for some overseas rental companies, so you may need to purchase extra coverage.

Dealing with Problems: Deal with problems as soon as possible when returning the car, when the information is fresh in your mind and the counter representative may be able to find a solution. Above all, remain cool and businesslike. If no solution is possible at the counter, make your claim with the customer service department. Be as specific as possible when describing the problem and provide the name and title of the representative you dealt with at the counter. If possible, find the written company policy that best covers your complaint. Customer service will deal far better with an informed customer. A reasonable suggestion will lead to a quicker resolution.

KENT ST. JOHN is senior travel editor for www.GoNomad.com.